Question 1

What is CODIX TECH?

Accepted Answer

CODIX TECH is a full-service software house that designs, builds, and maintains custom software, websites, mobile apps, and business management systems. We also provide digital marketing, SEO, and PPC services to help businesses grow online.

Question 2

Where is CODIX TECH based?

Accepted Answer

We are based in Sukkur, Pakistan. We work with clients locally and internationally, delivering projects remotely and on-site as required.

Question 3

How do I get started?

Accepted Answer

The easiest way is to fill out our "Get a Free Quote" form or contact us via WhatsApp. We'll schedule a free discovery call to understand your requirements and provide a no-obligation proposal within 48 hours.

Question 4

Do you work with clients internationally?

Accepted Answer

Yes — we work with clients in Pakistan, the Middle East, the UK, and beyond. We communicate across time zones and use tools like Slack, Zoom, and Notion to keep projects running smoothly.

Question 5

How much does a custom software project cost?

Accepted Answer

Project costs vary significantly based on complexity. A basic business website starts from PKR 80,000–150,000; a custom software system starts from PKR 250,000. We provide fixed-price quotes after a thorough requirements discovery session.

Question 6

Do you offer payment in instalments?

Accepted Answer

Yes — for most projects, we follow a milestone-based payment schedule: typically 30% upfront, 40% at mid-project milestone, and 30% on final delivery. We're flexible for long-term engagements.

Question 7

Are there any hidden costs?

Accepted Answer

Never. Our proposals include a detailed line-item breakdown. Any change in scope is discussed and approved by you before additional work begins.

Question 8

Do you charge for the initial consultation?

Accepted Answer

No — the initial consultation and requirements discovery call are completely free with no obligation to proceed.

Question 9

What is your development process?

Accepted Answer

We follow an agile process: Discovery → Architecture → Development Sprints → QA & Testing → Deployment → Support. You receive regular progress updates and live demos at the end of each sprint.

Question 10

How do you handle project communication?

Accepted Answer

We use a dedicated Slack or WhatsApp group for quick communication, bi-weekly video calls for progress reviews, and a shared project management board (Notion or Trello) so you always know what's happening.

Question 11

What if my requirements change during development?

Accepted Answer

Scope changes are normal. We handle them through a change request process: you describe the change, we estimate the impact on timeline and cost, and you approve before we proceed. Nothing happens without your sign-off.

Question 12

Do you provide source code and full IP ownership?

Accepted Answer

Yes — upon final payment, you receive 100% of the source code and all intellectual property rights. We also provide documentation and handover training.

Question 13

What happens after the project launches?

Accepted Answer

All projects include a 30-day free bug-fix warranty. After that, we offer flexible monthly maintenance packages covering security updates, content changes, performance monitoring, and feature additions.

Question 14

How quickly do you respond to support requests?

Accepted Answer

Our standard response time is 4–8 business hours. Critical bug fixes are addressed within 24 hours for clients on an active maintenance plan.

Question 15

Can we switch to a different agency after launch?

Accepted Answer

Absolutely — you own all your code. We provide full handover documentation, database exports, and server access so you can work with any developer or agency you choose.

Question 16

Do you provide training on how to use the software?

Accepted Answer

Yes — every project includes user training sessions (remote or in-person) and written documentation covering common tasks and admin functions.

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